About EAS
Do you have ANBI status?
We do not have ANBI status yet, but we would like to apply for this in the future. However, the process to become ANBI takes a lot of our time, which is, of course, scarce. If you would like to help us in this process, please contact us.
If you would like to help us in this process, please contact us.
How can I support your mission?
That is wonderful! You can support us with your time: we need volunteers for the office and warehouse in Harderwijk. You can also support us with financial donations, or by helping us in our search for another office/warehouse location. If you would like to help us, please contact us.
If you would like to help us, please contact us.
What is RedeemTV?
RedeemTV is a free Christian streaming service featuring films, documentaries, and children's films. It offers the opportunity to watch over 300 free Christian films in more than 30 languages worldwide, via computer or app. The range is constantly expanding. From the extension of Gert van der Ven's paid work with Transvision, he became involved in this and from the EAS, this initiative is being supported and awareness raised.
Payment
Can I pay with iDeal?
No, you can pay the bill afterwards. Together with your order and also by e-mail you will receive an delivery note with payment details. No need to pay in advance.
Don't I have to pay in advance?
No, you simply pay afterwards yourself. Together with your order and also by e-mail you will receive an delevery note with payment details. No need to pay in advance.
Can I also transfer a donation?
We appreciate that. With your donation, we can support people and projects or purchase materials. You can round up your payment or transfer an additional amount, stating donation.
Ordering
Are all items in stock?
Door de grote hoeveelheid materiaal kan het voorkomen dat de voorraadinformatie op de website niet helemaal up-to-date is. Wij zullen in dat geval contact met u opnemen om de langere levertijd te bespreken, of, bij grotere aantallen, om uw bestelling in meerdere delen te verzenden.
Ik heb een spoedbestelling. Kunt u mij helpen?
I have an urgent order. Can you help me?
Do you need the items for a special date? If so, please mention this when you place your order. We will do everything in our power to ensure you receive it on time.
We want to use the material to evangelize. Can we get it for free?
What a nice gesture. Various free materials are available on the site. This can be ordered at actual shipping costs.
We had to purchase the non-free material in our webshop ourselves, and we do have overheads that also need to be covered. Therefore, we cannot give it away for free. However, because we work with volunteers we can keep the prices as low as possible.
I am looking for a product that is not on the site. Can you supply it?
Due to the large quantity of material, the website may not always be fully up-to-date. In that case we will contact you and make arrangements for an alternative delivering time, or, in case of large quantities, for shipping in multiple parts.
What is it for a keychain?
With every order, you will receive a keychain with QR code that gives free access to the Bible app in 80 languages. This gives you access to listening and reading the entire Bible, videos to each Bible book, films for children, testimonies, reading schedules and more. With a link to access 1,400 languages.
I want the keychain in another language. Is this possible?
There is a link in the app to access 1400 languages.
Shipping
When can I receive my order?
As we work with a small team of volunteers, you may have to wait a little longer for your order. Of course we do our best to ship everything as soon as possible. We ship packages on Tuesdays and Thursdays.
In case of urgency, please mention this when ordering. We will do everything in our power for you to receive it on time.
Which carrier will ship the items?
Orders are prepared on Tuesday and Thursday afternoons. Packages are sent with GLS, for which you will receive track & trace. Letterbox mail is sent with Post.nl.
What are the shipping costs within the Netherlands?
- For Dutch orders, we charge a contribution of € 4.25.
- For free items, the actual postage costs will be calculated.
- Free, on collection in Harderwijk.
What are the shipping costs for abroad?
The shipping costs (with track & trace) for abroad depend on the weight:
< 2 kg. | < 5 kg. | < 10 kg. | < 15 kg. | < 25 kg. | |
Belgium | € 8,65 | € 9,90 | € 11,00 | € 12,65 | € 15,85 |
Germany | € 13,40 | € 15,25 | € 17,80 | ||
England | € 18,50 | € 25,00 | € 31,00 | ||
France | € 12,00 | € 18,50 | € 24,00 |
We also deliver to various other countries. Please contact us for actual shipping prices.
Can I return products?
Yes, you can. The cost of shipping for returns will be at your own expense. If you have already transferred the amount, it will be returned minus the contribution for shipping costs.
AVG
What does your AVG policy mean in broad terms?
- When an order is placed, the purchaser's details are included in EAS's customer database. EAS thereby acts in accordance with the Personal Data Protection Act, which means, among other things, that these details will not be made available to third parties.
- EAS respects the privacy of the users of its internet site and ensures confidential treatment of all personal data.
- EAS publishes a digital. You can unsubscribe to this newsletter in the manner indicated in the newsletter.